Shipping policy

Shipping Policy

Last Updated: 27 May 2026

Thank you for shopping with Pure Tempo. We aim to provide reliable and efficient delivery throughout South Africa. Please read this Shipping Policy carefully before placing your order.

1. Delivery Areas

We currently deliver throughout South Africa using Aramex Store-to-Door courier services.

Delivery availability may vary depending on the customer’s location and courier coverage areas.

2. Processing Times

Orders are typically processed within:

  • 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, holidays, or high-volume periods, processing times may be longer.

3. Estimated Delivery Times

Estimated delivery time is:

  • 8–11 business days from dispatch.

Delivery times are estimates only and are not guaranteed.

Business days exclude:

  • Weekends
  • South African public holidays

Remote or outlying areas may experience longer delivery times.

4. Courier Partner

We use Aramex South Africa Store-to-Door services for most deliveries.

Tracking information will be provided where available once your order has been dispatched.

5. Delays & Force Majeure

While we strive to ensure timely delivery, Pure Tempo is not liable for delays outside of our reasonable control, including but not limited to:

  • Courier delays
  • Weather conditions
  • Strikes or industrial action
  • Load shedding or infrastructure failures
  • Public unrest
  • Customs or regulatory delays
  • High shipping volumes
  • Incorrect delivery information supplied by the customer
  • Events of force majeure

Nothing in this clause limits any rights that consumers may have under applicable South African law.

6. Customer Delivery Responsibilities

Customers are responsible for ensuring that:

  • Delivery information is accurate and complete;
  • Someone is available to receive the parcel where applicable;
  • Contact details provided are correct.

Pure Tempo will not be responsible for failed deliveries caused by:

  • Incorrect addresses;
  • Unreachable contact numbers;
  • Failure to collect parcels where collection is required.

Additional delivery charges may apply for re-delivery attempts where permitted.

7. Risk & Ownership

Risk in the products passes to the customer upon delivery to the provided address or collection point, as permitted by applicable law.

Ownership of goods remains with Pure Tempo until full payment has been received.

8. Damaged or Missing Parcels

Customers must notify us within 48 hours of delivery if:

  • A parcel arrives damaged;
  • Items are missing; or
  • The incorrect product was received.

Supporting photographs and proof of purchase may be required for investigation purposes.

9. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before payment is completed.

Promotional free shipping offers may be subject to minimum order values and other conditions.

Important Legal Notice

This Shipping Policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 where applicable. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under South African law.